Published by
Jean Joubert

Mastering 5 Essential Conversations to Enhance Value in Asset Management

Rental Portfolios
|
19
August
2024
Rental Portfolios
,
Inspections & Maintenance
,
|
19
August
2024

Rental asset management is about much more than just overseeing rental properties. It's about strategically enhancing and optimising these assets to deliver maximum returns for investors.

Modern investors expect their rental asset managers to do more than just manage the basics – they’re looking for expertise that drives capital growth, reduces risk, and provides clear, actionable insights for future investments.

The good news is that, by aligning your core activities with investor needs, not only can you fulfil these expectations, you can also position yourself as an invaluable partner in their investment journey.

Here’s how.

Activities that can be used to influence value

Below are five activities that, as a good rental asset manager, you likely already perform for your investors.

Just because you do these things doesn’t mean you’re unlocking the full value they offer, however. A lot rests on your ability to present feedback in a way that aligns with your investor needs.

Taking the time to understand how each activity contributes to the fulfilment of those core needs – both in terms of the investor experience and the performance of their asset(s) – is critical if you’re going to maximise the value they add.

Market appraisals

Investors need to understand the true potential of their property – both in terms of rental income and market value. Conducting a thorough market appraisal gives them the insights they need to make informed decisions about pricing and potential improvements.

For the rental asset manager, this isn’t just about reporting numbers; it’s about starting a conversation with the investor on how to boost the property’s value. This could involve recommending renovations or highlighting market trends that might influence rental pricing. By doing this strategically, you enhance the return on investment (ROI) and ensure investor satisfaction.

Ingoing & Outgoing Inspections

Investors rely on property inspections not only to meet legal requirements, but also to maintain – and ideally enhance – their properties’ value.

During an inspection, you should be looking for more than just what needs to be fixed. Consider the long-term maintenance strategy – what small improvements now could save the investor significant costs down the line? Identifying areas where preventive maintenance could prevent costly future repairs is invaluable.

By providing detailed reports and actionable insights, you reinforce the investor’s confidence in their property’s condition and protect their investment.

Interim inspections

Interim inspections are a great way to ensure a property remains in good condition during a tenancy. But that’s not all. They also offer an invaluable opportunity to maintain the relationship with both the tenant and the investor, while simultaneously protecting and even enhancing the value of the property.

Reporting on maintenance issues ensures tenants feel seen and valued. Reporting on tenant compliance helps landlords feel confident that their property is in safe hands. While investigating these areas, however, rental asset managers also have the opportunity to identify proactive maintenance and improvements that could reduce future maintenance costs and improve the long-term value and desirability of the property.

This winning combination ensures ongoing tenant satisfaction, encourages lease renewals, and maintains a steady cash flow for the investor while their asset appreciates.

Lease renewal

Lease renewal is another crucial conversation. It’s not just about keeping tenants in place; it’s about maximising rental income and understanding market dynamics.

Starting lease renewal discussions early is key, as it provides insights into market trends and advises on rental escalations. However, this is also an opportune moment to update investors on the property’s market value. It’s important to not only address current rental and property values but also to suggest potential improvements that could increase both. This strategic approach ensures that the property remains competitively priced, optimises rental income, and enhances the overall value of the investment.

As always, the aim should be to empower investors with the information they need to make confident decisions that align with their long-term goals.

Assisting with additional financing

Many investors would love the opportunity to grow their portfolio. As a rental asset manager, you can assist by helping them understand the options available, as well as their eligibility for additional finance based on their equity and rental income.

Remember: this is about more than just numbers. It’s about showing investors how their current assets can be used to secure future investments. By guiding them through this process, you position yourself as a trusted – and highly skilled – advisor, adding tangible value by helping them expand their portfolio and grow their wealth.

More value ≠ more workload

Optimising the way you perform and provide feedback on rental asset management activities can make a huge difference to your investors’ experience, and their assets’ performance.

It does not have to make a huge difference to your workload.

With the right tools and strategic workflows, and a deliberate focus on maintaining alignment with investor needs, these activities can be executed easily and efficiently, while actively drawing attention to your professional value as an asset manager.

This approach not only enhances the perceived value of your services; it also strengthens your relationship with investors and sets you apart in a competitive market. That’s a win-win situation if ever we heard one.

The right tools for the job

WeconnectU’s Rental Asset Management Solution is designed to empower rental asset managers to perform all these crucial activities with ease, efficiency, and effectiveness.

Asset Management reports, property inspections, interim inspections and lease renewals are all supported via seamless built-in workflows. The platform’s intuitive dashboards and real-time reporting tools also make it simple to track and manage each activity, providing clear, actionable insights that help you and your investors make confident, fully-informed decisions.

Furthermore, WeconnectU enhances transparency and communication between rental asset managers and investors, allowing you to clearly demonstrate the value you’re adding at every step. This not only builds trust, but also helps investors fully appreciate the strategic importance of your role in optimising their property’s performance and maximising their returns.

The result is a strong, collaborative working relationship where value is not only seen and appreciated, but also fairly compensated.

Click here to find out more.

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